Check Transactions in the Client Area

PUQcloud Panel

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Overview

The Transactions page shows every balance movement on your account: top-ups, service charges, refunds, adjustments. Here’s how to open it, read it, and quickly find what you need — with exact spots to place your screenshots.

Open the Transactions page

On the Dashboard, click the company widget at the top-right.

Choose Transactions.

Company dropdown (1 open menu → 2 Transactions).

Read the Transactions table

On the Transactions page you’ll see a ledger-style list with these columns:

Transaction ID — a payment identifier (for card/Stripe/etc.). If it shows No Transaction ID, it’s usually a system CHARGE (usage/recurring fee).

Gross / Net — amount including/excluding tax (negative numbers = charge; positive = credit/refund).

Balance — your account balance after this entry posted.

Description — what the entry is for (service key, action, notes).

Period — the time window the charge covers (e.g., the specific hour for hourly billing).

Date — when the entry was recorded.

Transactions list (full table with CHARGE rows).

Tip: To verify a top-up, look for a Transaction ID and a positive amount; the Balance column will jump up on that row.

Find a specific entry fast

Use the Search box (top-right) to filter by Transaction ID, amount, or service key from the Description.

Change Show 10 to see more rows on one page.

Use the table headers to sort (e.g., by Date) if enabled in your setup.

Reconcile with invoices

A service CHARGE here should correspond to items that later appear on your Proforma/Invoice totals.

To review the document: open Company → Invoices, then match by date/amount.

If a payment was made, the Transactions entry will show a Transaction ID and the invoice should show Paid.

Common checks & quick fixes

“My top-up isn’t visible.” Filter by today’s Date; confirm payment success in your bank/processor.

“Numbers look off.” Compare Gross vs Net and check your Profile tax settings (country/Tax ID).

“What was this charge?” Read the Description + Period to see which service and which window were billed.

Still unclear? Copy the Transaction ID (if present) and share it with support.