# FAQ



# How to recover password

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 **Problem:** Username or password were lost

**Solution:**

In order to restore the default account, you must

\- delete directory with accounts(**All system access accounts will be deleted**)

```shell
rm -R /usr/local/puqvpncp/users
```

\- Restart the **puqvpncp** service

```shell
service puqvpncp restart
```

after these steps, the system creates a default user  
**Username:** admin  
**Password:** admin

