# How to recover password ##### [Order now](https://puqcloud.com/puqvpncp.php) | [Download](https://download.puqcloud.com/cp/puqvpncp/) | [FAQ](https://faq.puqcloud.com) **Problem:** Username or password were lost **Solution:** In order to restore the default account, you must \- delete directory with accounts(**All system access accounts will be deleted**) ```shell rm -R /usr/local/puqvpncp/users ``` \- Restart the **puqvpncp** service ```shell service puqvpncp restart ``` after these steps, the system creates a default user **Username:** admin **Password:** admin