# Configuration — Actions on match

### PUQ Sanctions Checker module **[WHMCS](https://puqcloud.com/link.php?id=77)**
##### [Order now](https://puqcloud.com/whmcs-addon-puq-sanctions-checker.php) | [Download](https://download.puqcloud.com/WHMCS/addons/PUQ_WHMCS-Sanctions-Checker/) | [Community](https://community.puqcloud.com/)


**Addons → Sanctions Checker → Configuration → Actions on match** — what happens when a check finds a match.

![Actions on match tab — ticket settings and client actions](https://doc.puq.info/uploads/images/gallery/2026-07/embedded-image-nxlucsla.png)

## Support ticket

![Ticket settings — department, subject, message with merge fields](https://doc.puq.info/uploads/images/gallery/2026-07/embedded-image-9symnfc5.png)

| Setting | Description |
| --- | --- |
| Open a support ticket | Master toggle. **One ticket per client**: while a sanctions ticket is open, repeated checks do not create duplicates. If the ticket was closed and the client still matches later, a new ticket is opened. |
| Support department | Where the ticket is created. |
| Ticket subject / message | Your own templates with merge fields: `{client_id}`, `{client_name}`, `{client_company}`, `{client_email}`, `{client_country}`, `{matches}`, `{date}`. |

A real ticket produced by the module — `{matches}` expands into the full list with sources, scores, and the method that matched:

![Sanctions ticket example](https://doc.puq.info/uploads/images/gallery/2026-07/embedded-image-v6nuzatt.png)

## Client actions

![Client actions — status change and group move](https://doc.puq.info/uploads/images/gallery/2026-07/embedded-image-0qlaxzpr.png)

| Setting | Description |
| --- | --- |
| Set client status | Optionally set the client to Active / Inactive / Closed on a match. Leave empty to keep the status unchanged. |
| Move client to group | Optionally move the client into a chosen client group (handy for a "Sanctions review" group). Leave empty to keep the group. |

Both actions are applied on every check that finds a match — but **never** for [verified](03-client-profile-panel.md) clients. Every action is written to the log (`client_updated`, `ticket_opened`, `ticket_skipped` with the reason).

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