Admin Area
Administrative features available in the WHMCS admin panel: per-service summary and history on the product page, and the time-logging header injected into every ticket.
Product Home Screen
Support by Time module WHMCS
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Admin area service page
When the administrator opens a customer's Support by Time service in WHMCS, the module adds the following panels to the service page.
License verification
If the license is invalid or unreachable, a red bar with the error message is shown. While the license is invalid, the module's lifecycle hooks (Create / Suspend / Unsuspend / Change Package / Terminate) all return errors.
Summary
A one-row summary table for the current month: month, package hours, used hours, hours left, price per hour, hours outside the package, and the calculated overage amount.
Operator report
Two side-by-side tables — This month and Last month — listing each operator who logged time on this service with their total hours and number of entries.
History (recurring billing cycle)
List of tickets
One row per ticket logged in the selected month:
| Column | Description |
|---|---|
| Ticket | Ticket number and title (links to the support ticket) |
| Total | Total time logged on the ticket, plus the number of entries |
| Operator | The operator(s) who logged time |
| Date | Date of the most recent entry |
| Billable Item | Link to the WHMCS billable item created for this ticket (if any) |
| Invoice | Link to the invoice that contains the billable item |
| Status | Open / Billed / Paid / Unpaid |
Expanding a ticket row reveals its time entries (date, time, note, operator) — each with Edit and Delete actions — followed by the per-ticket audit trail. Entries belonging to a ticket that has already been billed are locked (shown with a lock icon instead of the Edit/Delete buttons) so billed time cannot be altered.
Before any time has been logged for the selected month, the tickets list shows an empty state. The panels sit on the WHMCS service page below the standard product/billing fields:
One Time services
For services with the One Time billing cycle the panel is simplified: a single Status block with package / used / left hours, and a list of all tickets that have consumed hours from the bucket.
Floating active-timers widget
On every admin page the module shows a small floating widget in the bottom-right corner listing all timers the current operator has running, each with a live elapsed clock and a link to the ticket. It polls in the background and ticks every second, so a running timer is never lost when navigating away from the ticket.
License alert on the admin homepage
The module also adds an alert to the WHMCS admin Home page that lists every Support by Time product whose license is currently invalid or unreachable. Each entry links directly to the corresponding product configuration page so the operator can fix it in one click.
Ticket header
Support by Time module WHMCS
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Time-logging header
Whenever an administrator opens a ticket in the WHMCS admin area, the module injects a context-aware header above the ticket. The header loads its state over AJAX and renders entirely client-side — every action (save, close, reopen, timer, order) happens without reloading the page. It detects the situation (active service, terminated service, no service, ticket charged in a previous month, ticket closed, license issue) and renders the appropriate UI.
Open ticket — time form
The default view is a panel containing:
- A drop-down with the customer's support services. Active services are listed first, then suspended; terminated services are shown disabled. Each entry shows the package allocation and remaining hours:
Service name (cycle - status) Available: 0.46/1h. - An HH:MM time input with
−/+buttons (minute steps; minutes roll over into hours). For One Time services the value is capped at the hours remaining in the bucket. - An optional Note field (visible to the client when Show work log to client is enabled on the product).
- Action buttons:
- Save time — appends the entered time as a new entry; the ticket stays open.
- Close ticket and save time — appends the entry and sets the WHMCS ticket status to Closed.
- Start — starts a live timer (see below).
Each save adds a new entry to the ticket — it does not overwrite previous entries. The running total ("Already logged") and the full breakdown are shown in the audit trail.
Audit trail
Below the form, a timeline lists every action taken on the ticket (time logged, edited, deleted, timer start/stop/cancel, service ordered), with the operator name and a relative timestamp.
Live timer
Pressing Start opens a red Timer running panel with a server-anchored running clock and Stop / Cancel buttons. Stop rounds the elapsed time up to the nearest minute and appends it as a regular time entry (with the note, if any); Cancel discards it.
After stopping, the action is recorded in the audit trail (elapsed time, added hours, new total):
Closed ticket
When the ticket is closed, the header shows a compact summary (logged time + service) plus a ReOpen button that switches the WHMCS ticket status back to Open so the operator can log more time. If the ticket has already been billed, ReOpen is refused (the time is locked).
Ticket charged in a previous month
If the ticket's time belongs to a previous month, editing is locked: the header shows a red panel with the recorded time, the service, and a hint to recreate or split the ticket if more time needs to be logged. This prevents retroactive changes after the monthly billable item has been created.
Service is terminated
If the service the ticket is attached to has been terminated, time editing is also locked and the operator is asked to recreate or split the ticket against an active service.
Client without a support service
If the client does not yet have an Active or Suspended Support by Time service, the header shows an inline order form: a drop-down with all available Support by Time products and a drop-down with available WHMCS payment methods. Submitting it creates a WHMCS order, accepts it, runs auto-setup and reloads the ticket.
License issue
When any of the customer's Support by Time products has an invalid or unreachable license, the header shows a red banner instead of the time form, with the product name and the error message returned by the license server.