Admin Area
Product Home Screen
Support by Time module WHMCS
In the administered zone, the operator has a complete history of all technical tickets with the time of their service. Also all the data on the use of hours of technical support.
Ticket header
Support by Time module WHMCS
Screenshot with additional options in the ticket header
Ticket open
- The screenshot shows a standard panel for adding the time of day of an open ticket
- It is possible to add time without closing the ticket
- It is also possible to add time and close the ticket
Ticket closed
- If the flow is closed, then the possibility of editing the time disappears
- It is possible to reopen the ticket and continue processing the ticket in standard mode
Tickets not this month
- Tickets that were opened last month will be counted as the last month. And in the current month there will be no possibility to change the time.
- To add time, you must create a new ticket or split the previous one.
The client does not have a support service.
- It is possible to add a service to the client when processing a ticket, this can be done by the operator.
