Support by Time WHMCS module
The module allows you to charge your customers with subscription fees for the support provided to them. The module allows you to prepare multiple packages with the number of hours and prices, and then settle the time spent on customer requests. Thanks to it You will know how long it takes to help each of your clients and you will be able to charge for the time you spend. You can do it in several ways - by setting up permanent subscriptions, where the module itself counts the amount of time still available to use or from the very beginning monitor the hours devoted to the execution of the application. The module also supports the settlement of overtime over a defined package with a separate hourly rate. Our module does not have an automatic time counter - the time consumption is entered manually by the technical operator when updating the ticket. This is the result of a well-thought-out decision and many years of our experience, and not a lack of technical capabilities.
Description
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Preface
This module allows you to create a paid support service.
The module allows you to charge your customers with subscription fees for the support provided to them.
The module allows you to prepare multiple packages with the number of hours and prices, and then settle the time spent on customer requests. Thanks to it You will know how long it takes to help each of your clients and you will be able to charge for the time you spend. You can do it in several ways - by setting up permanent subscriptions, where the module itself counts the amount of time still available to use or from the very beginning monitor the hours devoted to the execution of the application.
The module also supports the settlement of overtime over a defined package with a separate hourly rate.
Our module does not have an automatic time counter - the time consumption is entered manually by the technical operator when updating the ticket. This is the result of a well-thought-out decision and many years of our experience, and not a lack of technical capabilities.
The mechanism was designed to make the most of the built-in mechanisms available in WHMCS and uses the Billable Items function.
The module does not require any additional services, servers apart from the basic installation of the WHMCS system
Functions:
- Support package hour's configuration (these hours are included in the price of the product and do not roll over to the next month).
- Possibility to configure the cost per hour of service after the hour packages are exhausted.
- Prices are configurable for all currencies that are available in your WHMCS installation.
- During the processing of tickets, the operator has the opportunity to add the number of hours that he spent on the implementation of this ticket. Gradation is 0.25 hours (15 minutes steps).
- It is possible to omit the use of time monitoring for some tickets and work with them in the standard way.
- It is possible to add a technical support product to the client, if it does not exist, directly from the ticket update window. This is done from the side of handling the request by the technical support operator. Thanks to this, you do not have to set the service for each client separately, but decide on a specific case.
- At the beginning of each month, the module calculates all hours of technical support for the previous month, taking into account package hours, then adds the necessary item to the client's Billable Items, which will be added to the invoice and sent to the client for payment by WHMCS system. This feature is designed so that you can make the most of the built-in WHMCS functionality.
- In the client area, the client has a complete history of all technical tickets with the time of their service. Also, all the data on the use of hours of technical support.
- In the administered zone, the operator has a complete history of all technical tickets with the time of their service. Also, all the data on the use of hours of technical support.
Changelog
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v1.3 Released 19-10-2023
- Added the ability to delete reserved time positions in the admin panel.
- Changed check of one-time packages, from daily cron to every cron, to change to terminator state.
v1.2.5 Released 11-10-2023
- Supported WHMCS v8.8.0
- Translations added/updated (Arabic, Azerbaijani, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Farsi, French, German, Hebrew, Hungarian, Italian, Macedonian, Norwegian, Polish, Romanian, Russian, Spanish, Swedish, Turkish, Ukrainian)
v1.2 Released 02-08-2023
- Added the possibility of one-time support packages with a limit of hours
- The display of time in the client and admin zones is displayed in a human-readable format
- Other display and logic improvements
v1.1 Released 21-03-2023
- Changes in design in the client area.
- Added translations
- Support WHMCS V8.6
- Support IonCube PHP Loader v12
- Support for PHP 8.1
- Support for PHP 7.4
- Added a field with a description of the position on the invoice
v1.0 Released 01-10-2022
First version
Installation and configuration guide
1. WHMCS setup(install/update)
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To install and update a module, you must perform one and the same action.
1. Download the latest version of the module.
PHP 8.1
wget http://download.puqcloud.com/WHMCS/servers/PUQ_WHMCS-Support-by-time/PUQ_WHMCS-Support-by-time-latest.zip
PHP 7.4
wget http://download.puqcloud.com/WHMCS/servers/PUQ_WHMCS-Support-by-time/php74/PUQ_WHMCS-Support-by-time-latest.zip
All versions are available via link: http://download.puqcloud.com/WHMCS/servers/PUQ_WHMCS-Support-by-time/
2. Unzip the archive with the module.
unzip PUQ_WHMCS-Support-by-time-latest.zip
Copy
3. Copy and Replace "puqSupportByTime" from "PUQ_WHMCS-Support-by-time" to "WHMCS_WEB_DIR/modules/servers/"
2. Product Configuration
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Purpose:
This module supports both One Time and Recurring billing cycles for services.
One Time Billing:
If you choose the One Time billing option, the service will remain active until the end of the purchased support hours package.
Recurring Billing:
If you choose the Recurring billing option, the support hours will be calculated on a monthly cycle basis.
Add new product to WHMCS
System Settings->Products/Services->Create a New Product
In the Module settings section, select the "PUQ Support by Time" module
License key
A pre-purchased license key for the "PUQ Support by time" module. For the module to work correctly, the key must be active
Support package setup
Hours per month - Indicates the number of hours that are included in the paid service package
Invoice Action - How WHMCS will create an invoice to the customer
- Don't invoice for now — Keep it in the client's account as an unbilled item.
- Invoice on Next Cron Run — Generate an invoice for it the next time your daily cron job runs.
- Add to User's Next Invoice — Add it to the next automated recurring renewal invoice that the system generates for products and services.
Price per hour
In this section, you set the price per hour of support in all currencies that you have in the WHMCS system.
Client Area
Home screen
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The customer's home page has the following information
- Hours of support in the package
- Hours used this month
- Hours left this month
- Price per hour of support outside the package
- Hours outside package
- How much to pay this month
- All tickets and their service time
History
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In order to go to the page with the history of tickets and the time spent on them, go to the HISTORY tab
The history page will show the history of all tickets, the time spent on them, and the invoice in which the item was added.
There are also buttons by clicking on which information of the selected month will be displayed.
Admin Area
Product Home Screen
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In the administered zone, the operator has a complete history of all technical tickets with the time of their service. Also all the data on the use of hours of technical support.
Ticket header
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Screenshot with additional options in the ticket header
Ticket open
- The screenshot shows a standard panel for adding the time of day of an open ticket
- It is possible to add time without closing the ticket
- It is also possible to add time and close the ticket
Ticket closed
- If the flow is closed, then the possibility of editing the time disappears
- It is possible to reopen the ticket and continue processing the ticket in standard mode
Tickets not this month
- Tickets that were opened last month will be counted as the last month. And in the current month there will be no possibility to change the time.
- To add time, you must create a new ticket or split the previous one.
The client does not have a support service.
- It is possible to add a service to the client when processing a ticket, this can be done by the operator.