Support by Time WHMCS module Description Changelog Installation and configuration guide 1. WHMCS setup(install/update)  Order now | Dowload | FAQ To install and update a module, you must perform one and the same action. 1. Download the latest version of the module. PHP 8.1 wget http://download.puqcloud.com/WHMCS/servers/PUQ_WHMCS-Support-by-time/PUQ_WHMCS-Support-by-time-latest.zip PHP 7.4 wget http://download.puqcloud.com/WHMCS/servers/PUQ_WHMCS-Support-by-time/php74/PUQ_WHMCS-Support-by-time-latest.zip All versions are available via link: http://download.puqcloud.com/WHMCS/servers/PUQ_WHMCS-Support-by-time/ 2. Unzip the archive with the module. unzip PUQ_WHMCS-Support-by-time-latest.zip Copy 3. Copy and Replace "puqSupportByTime" from "PUQ_WHMCS-Support-by-time" to "WHMCS_WEB_DIR/modules/servers/" 2. Product Configuration  Order now | Dowload | FAQ Purpose:This module supports both One Time and Recurring billing cycles for services.One Time Billing:If you choose the One Time billing option, the service will remain active until the end of the purchased support hours package.Recurring Billing:If you choose the Recurring billing option, the support hours will be calculated on a monthly cycle basis. Add new product to WHMCS System Settings->Products/Services->Create a New Product In the Module settings section, select the "PUQ Support by Time" module License key A pre-purchased license key for the "PUQ Support by time" module. For the module to work correctly, the key must be active Support package setup Hours per month - Indicates the number of hours that are included in the paid service package Invoice Action - How WHMCS will create an invoice to the customer Don't invoice for now — Keep it in the client's account as an unbilled item. Invoice on Next Cron Run — Generate an invoice for it the next time your daily cron job runs. Add to User's Next Invoice — Add it to the next automated recurring renewal invoice that the system generates for products and services. Price per hour In this section, you set the price per hour of support in all currencies that you have in the WHMCS system. Client Area Home screen Order now | Dowload | FAQ The customer's home page has the following information Hours of support in the package Hours used this month Hours left this month Price per hour of support outside the package Hours outside package How much to pay this month All tickets and their service time History  Order now | Dowload | FAQ In order to go to the page with the history of tickets and the time spent on them, go to the HISTORY tab The history page will show the history of all tickets, the time spent on them, and the invoice in which the item was added. There are also buttons by clicking on which information of the selected month will be displayed. Admin Area Product Home Screen  Order now | Dowload | FAQ In the administered zone, the operator has a complete history of all technical tickets with the time of their service. Also all the data on the use of hours of technical support. Ticket header  Order now | Dowload | FAQ Screenshot with additional options in the ticket header Ticket open The screenshot shows a standard panel for adding the time of day of an open ticket It is possible to add time without closing the ticket It is also possible to add time and close the ticket Ticket closed If the flow is closed, then the possibility of editing the time disappears It is possible to reopen the ticket and continue processing the ticket in standard mode Tickets not this month Tickets that were opened last month will be counted as the last month. And in the current month there will be no possibility to change the time. To add time, you must create a new ticket or split the previous one. The client does not have a support service. It is possible to add a service to the client when processing a ticket, this can be done by the operator.