Description

Support by Time module WHMCS

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Support by Time WHMCS module

The Support by Time WHMCS module turns your WHMCS into a fully automated platform for selling paid technical support measured in hours. It lets you sell a recurring support plan that includes a fixed amount of hours per month, with an automatically calculated hourly rate for time used outside the package — or a one-time bucket of hours that the service consumes until it auto-terminates.

Operators log time directly from the ticket page — manually or with a built-in start/stop timer — the module aggregates totals per ticket, per service and per month, keeps a full audit trail of who logged what, and WHMCS billable items are created automatically by the daily cron.

Main features

• Hour packages — configurable number of support hours included per month per product
• Overtime billing — per-currency hourly rate charged for hours used outside the package
• Two billing modes — recurring (monthly reset) or One Time (fixed bucket of hours, auto-terminate when depleted)
• Time granularity — time tracked and entered in HH:MM (minute precision)
• Manual time entry — operators log spent time directly when responding to a ticket
• Live timer — start/stop a server-anchored timer on the ticket; a floating widget shows all running timers on every admin page
• Multi-entry per ticket — every save (or timer stop) is recorded as its own entry, so "10 min triage + 30 min fix" is preserved as two lines with individual notes and operators
• Notes & operator tracking — each entry stores an optional note and the WHMCS admin who logged it
• Audit trail — append-only log of every action (time logged, edited, deleted, timer start/stop/cancel, service ordered, ticket billed) shown on the ticket and on the service page
• Operator report — per-operator hours and entry counts for the current and previous month
• Two save actions — save time without closing the ticket, or close the ticket and save time
• Quick service ordering — when a client without an active support service opens a ticket, the operator can order one straight from the ticket page
• Ticket protection — once a ticket has been billed, its time entries are locked against edit/delete/reopen
• Past-month tickets — tickets logged in earlier months are flagged as already charged and require splitting/re-creating
• Automatic monthly billing — daily cron creates one WHMCS billable item per ticket for the previous month's overage hours
• Configurable invoice action — choose between Invoice on next cron, Add to user's next invoice or Do not invoice
• Usage notifications — email the client when monthly usage crosses configurable thresholds (e.g. 80%, 100%)
• Client transparency — card-based client area with a usage progress bar, an interactive cost calculator and a 12-month usage chart; an optional toggle reveals the operator note + name per ticket
• Multi-currency — separate hourly rate per WHMCS-configured currency
• Multi-language — 25 languages
• License verification — built-in license system with online/offline verification and admin alerts

System requirements & compatibility

The module supports PHP 7.4, 8.1 and 8.2+, shipped as a separate ionCube build per PHP version. Download the build that matches the PHP version your WHMCS runs on.

• WHMCS 8 → PHP 7.4 / 8.1 / 8.2 (use the matching build).
• WHMCS 9 → PHP 8.2 (use the php82 build).
• PHP 8.2 and newer (8.3, 8.4, …) → always use the php82 build.
• ionCube Loader v13 or newer (v14, v15) required.

Links

• Product page: https://puqcloud.com/whmcs-module-support-by-time.php
• Documentation: https://doc.puq.info/books/support-by-time-whmcs-module
• Support: https://puqcloud.com/submitticket.php?step=2&deptid=1
• Community: https://community.puqcloud.com/

Screenshots

Client area — home screen

Client area — usage history

Admin area — service page

Admin area — ticket time form