# Description ### Support by Time module **[WHMCS](https://puqcloud.com/link.php?id=77)** ##### [Order now](https://puqcloud.com/whmcs-module-support-by-time.php) | [Download](https://download.puqcloud.com/WHMCS/servers/PUQ_WHMCS-Support-by-time/) | [Community](https://community.puqcloud.com/) ## Support by Time WHMCS module The **Support by Time WHMCS module** turns your WHMCS into a fully automated platform for selling paid technical support measured in hours. It lets you sell a recurring support plan that includes a fixed amount of hours per month, with an automatically calculated hourly rate for time used outside the package — or a one-time bucket of hours that the service consumes until it auto-terminates. Operators log time directly from the ticket page — manually or with a built-in start/stop timer — the module aggregates totals per ticket, per service and per month, keeps a full audit trail of who logged what, and WHMCS billable items are created automatically by the daily cron. --- ## Main features - **Hour packages** — configurable number of support hours included per month per product - **Overtime billing** — per-currency hourly rate charged for hours used outside the package - **Two billing modes** — recurring (monthly reset) or One Time (fixed bucket of hours, auto-terminate when depleted) - **Time granularity** — time tracked and entered in HH:MM (minute precision) - **Manual time entry** — operators log spent time directly when responding to a ticket - **Live timer** — start/stop a server-anchored timer on the ticket; a floating widget shows all running timers on every admin page - **Multi-entry per ticket** — every save (or timer stop) is recorded as its own entry, so "10 min triage + 30 min fix" is preserved as two lines with individual notes and operators - **Notes & operator tracking** — each entry stores an optional note and the WHMCS admin who logged it - **Audit trail** — append-only log of every action (time logged, edited, deleted, timer start/stop/cancel, service ordered, ticket billed) shown on the ticket and on the service page - **Operator report** — per-operator hours and entry counts for the current and previous month - **Two save actions** — save time without closing the ticket, or close the ticket and save time - **Quick service ordering** — when a client without an active support service opens a ticket, the operator can order one straight from the ticket page - **Ticket protection** — once a ticket has been billed, its time entries are locked against edit/delete/reopen - **Past-month tickets** — tickets logged in earlier months are flagged as already charged and require splitting/re-creating - **Automatic monthly billing** — daily cron creates one WHMCS billable item per ticket for the previous month's overage hours - **Configurable invoice action** — choose between *Invoice on next cron*, *Add to user's next invoice* or *Do not invoice* - **Usage notifications** — email the client when monthly usage crosses configurable thresholds (e.g. 80%, 100%) - **Client transparency** — card-based client area with a usage progress bar, an interactive cost calculator and a 12-month usage chart; an optional toggle reveals the operator note + name per ticket - **Multi-currency** — separate hourly rate per WHMCS-configured currency - **Multi-language** — 26 language files (25 languages + dual Ukrainian aliases) with automatic fallback to English - **Modern architecture (v4.0.0+)** — unencoded `hooks.php` wrapper for ionCube 15 compatibility, Guzzle HTTP client for robust licensing, and CSRF token protection on all AJAX endpoints --- ## System requirements | Requirement | Minimum | |-------------|---------| | **WHMCS** | 8.x+, 9.x+ | | **PHP** | 7.4, 8.1, 8.2, 8.3, 8.4 | | **ionCube Loader** | v15+ | > **Note:** The module uses ionCube encoding. Make sure ionCube Loader is installed and active on your server. --- ## Links - **Product page:** [https://puqcloud.com/whmcs-module-support-by-time.php](https://puqcloud.com/whmcs-module-support-by-time.php) - **Documentation:** [https://doc.puq.info/books/support-by-time-whmcs-module](https://doc.puq.info/books/support-by-time-whmcs-module) - **Support:** [https://puqcloud.com/submitticket.php?step=2&deptid=1](https://puqcloud.com/submitticket.php?step=2&deptid=1) - **Community:** [https://community.puqcloud.com/](https://community.puqcloud.com/) --- ## Screenshots ### Client area — home screen ![Client area home screen](https://doc.puq.info/uploads/images/gallery/2026-10/embedded-image-vnntu847.png) *09-client-home.png* ### Client area — usage history ![Client area history and usage chart](https://doc.puq.info/uploads/images/gallery/2026-10/embedded-image-dx7defro.png) *11-client-history.png* ### Admin area — service page ![Admin area service page](https://doc.puq.info/uploads/images/gallery/2026-10/embedded-image-bzyydug8.png) *12-admin-product-page.png* ### Admin area — ticket time form ![Ticket time-logging form](https://doc.puq.info/uploads/images/gallery/2026-10/embedded-image-47u7awhw.png) *15-ticket-time-form.png*