# History ### Support by Time module **[WHMCS](https://puqcloud.com/link.php?id=77)** ##### [Order now](https://puqcloud.com/whmcs-module-support-by-time.php) | [Download](https://download.puqcloud.com/WHMCS/servers/PUQ_WHMCS-Support-by-time/) | [Community](https://community.puqcloud.com/) ## Client area history The **History** tab is available in the sidebar for support services with a recurring billing cycle. It shows a per-month archive of all tickets that consumed hours, together with a 12-month usage chart. ![Client history tab and usage chart](https://doc.puq.info/uploads/images/gallery/2026-06/embedded-image-tdkt1wby.png) ### Month navigator A row of buttons lists every past month for which time has been logged. Clicking a month switches the view to that period (loaded via AJAX); the currently selected month is highlighted. ### Usage trend chart A *Last 12 months* chart (Google ComboChart) plots **Hours used** as bars against the **Package** allocation as a dashed line. Bars are coloured by status so months with overage stand out at a glance. ### Monthly summary For the selected month the summary panel shows the package allocation, hours used, hours left, the overage rate, overage hours and the overage cost — all using the package size and hourly rate that were **active when the time was logged**. > **Why a snapshot?** Each ticket stores the package size and hourly rate that were active when the time was logged, so the history view always reflects what the customer was actually charged — even if the product configuration changes later. ### Tickets table For every ticket logged in the selected month the table shows the ticket number and title, total time spent, the most-recent date, a status badge, and — when an overage billable item exists — a direct link to the WHMCS invoice that contains it. As on the home screen, the operator and note are shown when *Show work log to client* is enabled, and each row can be expanded to its individual entries.