# Ticket header

### Support by Time module **[WHMCS](https://puqcloud.com/link.php?id=77)**

#####  [Order now](https://puqcloud.com/whmcs-module-support-by-time.php) | [Download](https://download.puqcloud.com/WHMCS/servers/PUQ_WHMCS-Support-by-time/) | [FAQ](https://faq.puqcloud.com/)

##### Screenshot with additional options in the ticket header

##### Ticket open

- The screenshot shows a standard panel for adding the time of day of an open ticket
- It is possible to add time without closing the ticket
- It is also possible to add time and close the ticket

[![image-1664277590741.png](https://doc.puq.info/uploads/images/gallery/2022-09/scaled-1680-/image-1664277590741.png)](https://doc.puq.info/uploads/images/gallery/2022-09/image-1664277590741.png)

##### Ticket closed

- If the flow is closed, then the possibility of editing the time disappears
- It is possible to reopen the ticket and continue processing the ticket in standard mode

[![image-1664277689555.png](https://doc.puq.info/uploads/images/gallery/2022-09/scaled-1680-/image-1664277689555.png)](https://doc.puq.info/uploads/images/gallery/2022-09/image-1664277689555.png)

##### Tickets not this month

- Tickets that were opened last month will be counted as the last month. And in the current month there will be no possibility to change the time.
- To add time, you must create a new ticket or split the previous one.

[![image-1664278175441.png](https://doc.puq.info/uploads/images/gallery/2022-09/scaled-1680-/image-1664278175441.png)](https://doc.puq.info/uploads/images/gallery/2022-09/image-1664278175441.png)

##### The client does not have a support service.

- It is possible to add a service to the client when processing a ticket, this can be done by the operator.

[![image-1664277683186.png](https://doc.puq.info/uploads/images/gallery/2022-09/scaled-1680-/image-1664277683186.png)](https://doc.puq.info/uploads/images/gallery/2022-09/image-1664277683186.png)