Ticket header

Support by Time module WHMCS

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Screenshot with additional options in the ticket header

Ticket open

The screenshot shows a standard panel for adding the time of day of an open ticket

It is possible to add time without closing the ticket

It is also possible to add time and close the ticket

Ticket closed

If the flow is closed, then the possibility of editing the time disappears

It is possible to reopen the ticket and continue processing the ticket in standard mode

Tickets not this month

Tickets that were opened last month will be counted as the last month. And in the current month there will be no possibility to change the time.

To add time, you must create a new ticket or split the previous one.

The client does not have a support service.

It is possible to add a service to the client when processing a ticket, this can be done by the operator.