WHMCS setup (install/update)

Support by Time module WHMCS

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System requirements & compatibility

The module supports PHP 7.4, 8.1 and 8.2+ and is published as a separate ionCube build per PHP version. Download the build that matches the PHP version your WHMCS server actually runs on.

• WHMCS 8 runs on PHP 7.4 / 8.1 / 8.2 — pick the build matching your PHP (php74, php81 or php82).
• WHMCS 9 runs on PHP 8.2 — use the php82 build.
• PHP 8.2 and any newer PHP (8.3, 8.4, …): always use the php82 build.
• ionCube Loader v13 or newer (v14, v15) must be installed and active.

Note: The module uses ionCube encoding. Make sure the ionCube Loader for your PHP version is installed and active on your server.

Download

The module can be ordered and downloaded from PUQ Cloud:

• Order / Download: https://puqcloud.com/whmcs-module-support-by-time.php
• All versions and builds (browse everything): https://download.puqcloud.com/WHMCS/servers/PUQ_WHMCS-Support-by-time/ — contains the php74 / php81 / php82 directories, each with the latest archive and all previous versions.
• Community: https://community.puqcloud.com/
• Direct download — choose the build that matches your PHP version:

# PHP 7.4 (WHMCS 8 on PHP 7.4)
wget https://download.puqcloud.com/WHMCS/servers/PUQ_WHMCS-Support-by-time/php74/PUQ_WHMCS-Support-by-time-latest.zip

# PHP 8.1 (WHMCS 8 on PHP 8.1)
wget https://download.puqcloud.com/WHMCS/servers/PUQ_WHMCS-Support-by-time/php81/PUQ_WHMCS-Support-by-time-latest.zip

# PHP 8.2 and newer (WHMCS 8 on PHP 8.2, or WHMCS 9) — use php82
wget https://download.puqcloud.com/WHMCS/servers/PUQ_WHMCS-Support-by-time/php82/PUQ_WHMCS-Support-by-time-latest.zip

Which build? Match the build to your server's PHP version, not to WHMCS: PHP 7.4 → php74, PHP 8.1 → php81, PHP 8.2 or newer → php82.

After downloading, extract the archive:

unzip PUQ_WHMCS-Support-by-time-latest.zip

Installation

Step 1: Upload files

Extract the module archive and copy the puqSupportByTime directory to the WHMCS servers module directory:

WHMCS_WEB_DIR/modules/servers/puqSupportByTime

Step 2: Create product

Navigate to System Settings → Products/Services → Create a New Product:

1. Select the PUQ Support by Time module in the Module settings section
2. Configure the product parameters (see Product Configuration)

The Support by Time module is a server module without a server: no server entry is required in WHMCS System Settings → Servers — the module does not connect to any external system.

Update

Step 1: Backup

Before updating, it is recommended to back up:

• WHMCS database
• Module files in modules/servers/puqSupportByTime/

Step 2: Upload new files

Download and extract the new version, then overwrite all files in:

WHMCS_WEB_DIR/modules/servers/puqSupportByTime/

Step 3: Verification

1. Log in to the WHMCS admin panel
2. Verify the home screen has no license warnings for your products
3. Open one of your support products and verify all configuration values are still set

Important (v3.0): The product configuration form was redesigned. After updating to v3.0, open every Support by Time product and re-save its settings to migrate existing values into the new structured storage format.