Home screen

Support by Time module WHMCS

Order now | Download | Community

Client area home screen

After logging in to the client area and opening their support service, the customer sees a modern card-based layout with the following sections.

This month / Support package

A summary of the current period as three stat cards:

• Hours of support in the package — the hour allocation included in the product
• Hours used this month (or Hours used for One Time) — total hours logged in the current month / bucket
• Hours left this month (or Hours left) — remaining hours in the allocation

A progress bar shows the percentage of the allocation that has been consumed (it turns amber as the package fills and red at 100 %).

Billing (recurring billing cycle only)

• Price per hour — hourly rate charged for overage hours, in the client's currency
• Hours outside package — hours that have already exceeded the included allocation
• How much to pay this month — running total of overage cost (hours outside package × price per hour)

Cost calculator

An interactive predictor: the client enters a number of additional hours and instantly sees the estimated total for the month, with the underlying overage hours × rate calculation shown beneath it.

List of tickets

A table with all tickets that have time logged in the current period:

• Ticket number and title (clickable, opens the ticket), with the number of time entries
• Total time spent (human-readable)
• Operator and Note — shown only when Show work log to client is enabled for the product
• Date of the most recent entry
• A status badge (Open / Billed / Paid / Unpaid)

Each ticket row can be expanded to reveal its individual time entries (date, time, operator, note):

Sidebar navigation

The client area sidebar contains two menu items:

• Information — the home screen described above
• History — per-month history view (only for recurring billing cycles, see History)

Note: For One Time services, only the Information tab is shown — there is no per-month history because the service uses a single bucket of hours.