Ticket header

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Screenshot with additional options in the ticket header

 

Ticket open

• The screenshot shows a standard panel for adding the time of day of an open ticket
• It is possible to add time without closing the ticket
• It is also possible to add time and close the ticket

 

Ticket closed

• If the flow is closed, then the possibility of editing the time disappears
• It is possible to reopen the ticket and continue processing the ticket in standard mode

 

 

Tickets not this month

• Tickets that were opened last month will be counted as the last month. And in the current month there will be no possibility to change the time.
• To add time, you must create a new ticket or split the previous one.

 

The client does not have a support service.

• It is possible to add a service to the client when processing a ticket, this can be done by the operator.