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Description

Support by Time module WHMCS

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Support by Time WHMCS module

The Support by Time WHMCS module turns your WHMCS into a fully automated platform for selling paid technical support measured in hours. It lets you sell a recurring support plan that includes a fixed amount of hours per month, with an automatically calculated hourly rate for time used outside the package — or a one-time bucket of hours that the service consumes until it auto-terminates.

Operators log time directly from the ticket page — manually or with a built-in start/stop timer — the module aggregates totals per ticket, per service and per month, keeps a full audit trail of who logged what, and WHMCS billable items are created automatically by the daily cron.

Main features

  • Hour packages — configurable number of support hours included per month per product
  • Overtime billing — per-currency hourly rate charged for hours used outside the package
  • Two billing modes — recurring (monthly reset) or One Time (fixed bucket of hours, auto-terminate when depleted)
  • Time granularity — time tracked and entered in HH:MM (minute precision)
  • Manual time entry — operators log spent time directly when responding to a ticket
  • Live timer — start/stop a server-anchored timer on the ticket; a floating widget shows all running timers on every admin page
  • Multi-entry per ticket — every save (or timer stop) is recorded as its own entry, so "10 min triage + 30 min fix" is preserved as two lines with individual notes and operators
  • Notes & operator tracking — each entry stores an optional note and the WHMCS admin who logged it
  • Audit trail — append-only log of every action (time logged, edited, deleted, timer start/stop/cancel, service ordered, ticket billed) shown on the ticket and on the service page
  • Operator report — per-operator hours and entry counts for the current and previous month
  • Two save actions — save time without closing the ticket, or close the ticket and save time
  • Quick service ordering — when a client without an active support service opens a ticket, the operator can order one straight from the ticket page
  • Ticket protection — once a ticket has been billed, its time entries are locked against edit/delete/reopen
  • Past-month tickets — tickets logged in earlier months are flagged as already charged and require splitting/re-creating
  • Automatic monthly billing — daily cron creates one WHMCS billable item per ticket for the previous month's overage hours
  • Configurable invoice action — choose between Invoice on next cron, Add to user's next invoice or Do not invoice
  • Usage notifications — email the client when monthly usage crosses configurable thresholds (e.g. 80%, 100%)
  • Client transparency — card-based client area with a usage progress bar, an interactive cost calculator and a 12-month usage chart; an optional toggle reveals the operator note + name per ticket
  • Multi-currency — separate hourly rate per WHMCS-configured currency
  • Multi-language — 25 languages
  • License verification — built-in license system with online/offline verification and admin alerts

System requirements & compatibility

The module supports PHP 7.4, 8.1 and 8.2+, shipped as a separate ionCube build per PHP version. Download the build that matches the PHP version your WHMCS runs on.

WHMCS version PHP version Module build
WHMCS 8.x 7.4 php74
WHMCS 8.x 8.1 php81
WHMCS 8.x 8.2 php82
WHMCS 9.x 8.2 php82
  • WHMCS 8 → PHP 7.4 / 8.1 / 8.2 (use the matching build).
  • WHMCS 9 → PHP 8.2 (use the php82 build).
  • PHP 8.2 and newer (8.3, 8.4, …) → always use the php82 build.
  • ionCube Loader v13 or newer (v14, v15) required.

Screenshots

Client area — home screen

Client area home screen

Client area — usage history

Client area history and usage chart

Admin area — service page

Admin area service page

Admin area — ticket time form

Ticket time-logging form

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