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Description

Support by Time module WHMCS

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Support by Time WHMCS module

The Support by Time WHMCS module turns your WHMCS into a fully automated platform for selling paid technical support measured in hours. It lets you sell a recurring support plan that includes a fixed amount of hours per month, with an automatically calculated hourly rate for time used outside the package — or a one-time bucket of hours that the service consumes until it auto-terminates.

Operators log time directly from the ticket page — manually or with a built-in start/stop timer — the module aggregates totals per ticket, per service and per month, keeps a full audit trail of who logged what, and WHMCS billable items are created automatically by the daily cron.

Main features

  • Hour packages — configurable number of support hours included per month per product
  • Overtime billing — per-currency hourly rate charged for hours used outside the package
  • Two billing modes — recurring (monthly reset) or One Time (fixed bucket of hours, auto-terminate when depleted)
  • Time granularity — time tracked and entered in HH:MM (minute precision)
  • Manual time entry — operators log spent time directly when responding to a ticket
  • Live timer — start/stop a server-anchored timer on the ticket; a floating widget shows all running timers on every admin page
  • Multi-entry per ticket — every save (or timer stop) is recorded as its own entry, so "10 min triage + 30 min fix" is preserved as two lines with individual notes and operators
  • Notes & operator tracking — each entry stores an optional note and the WHMCS admin who logged it
  • Audit trail — append-only log of every action (time logged, edited, deleted, timer start/stop/cancel, service ordered, ticket billed) shown on the ticket and on the service page
  • Operator report — per-operator hours and entry counts for the current and previous month
  • Two save actions — save time without closing the ticket, or close the ticket and save time
  • Quick service ordering — when a client without an active support service opens a ticket, the operator can order one straight from the ticket page
  • Ticket protection — once a ticket has been billed, its time entries are locked against edit/delete/reopen
  • Past-month tickets — tickets logged in earlier months are flagged as already charged and require splitting/re-creating
  • Automatic monthly billing — daily cron creates one WHMCS billable item per ticket for the previous month's overage hours
  • Configurable invoice action — choose between Invoice on next cron, Add to user's next invoice or Do not invoice
  • Usage notifications — email the client when monthly usage crosses configurable thresholds (e.g. 80%, 100%)
  • Client transparency — card-based client area with a usage progress bar, an interactive cost calculator and a 12-month usage chart; an optional toggle reveals the operator note + name per ticket
  • Multi-currency — separate hourly rate per WHMCS-configured currency
  • Multi-language — 26 language files (25 languages + dual Ukrainian aliases) with automatic fallback to English
  • Modern architecture (v4.0.0+) — unencoded hooks.php wrapper for ionCube 15 compatibility, Guzzle HTTP client for robust licensing, and CSRF token protection on all AJAX endpoints

System requirements

Requirement Minimum
WHMCS 8.x+, 9.x+
PHP 7.4, 8.1, 8.2, 8.3, 8.4
ionCube Loader v15+

Note: The module uses ionCube encoding. Make sure ionCube Loader is installed and active on your server.

Screenshots

Client area — home screen

Client area home screen 09-client-home.png

Client area — usage history

Client area history and usage chart 11-client-history.png

Admin area — service page

Admin area service page 12-admin-product-page.png

Admin area — ticket time form

Ticket time-logging form 15-ticket-time-form.png

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