Configuration — Actions on match

PUQ Sanctions Checker module WHMCS

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Addons → Sanctions Checker → Configuration → Actions on match — what happens when a check finds a match.

Support ticket

Setting	Description
Open a support ticket	Master toggle. One ticket per client: while a sanctions ticket is open, repeated checks do not create duplicates. If the ticket was closed and the client still matches later, a new ticket is opened.
Support department	Where the ticket is created.
Ticket subject / message	Your own templates with merge fields: {client_id}, {client_name}, {client_company}, {client_email}, {client_country}, {matches}, {date}.

A real ticket produced by the module — {matches} expands into the full list with sources, scores, and the method that matched:

Client actions

Setting	Description
Set client status	Optionally set the client to Active / Inactive / Closed on a match. Leave empty to keep the status unchanged.
Move client to group	Optionally move the client into a chosen client group (handy for a "Sanctions review" group). Leave empty to keep the group.

Both actions are applied on every check that finds a match — but never for verified clients. Every action is written to the log (client_updated, ticket_opened, ticket_skipped with the reason).