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Account & Security: manage profile, password, verification, and 2FA

1) Open the account menu

  1. On the dashboard, click your company/avatar in the top-right.

  2. You’ll see: My Account, Change Password, Verification Center, Two Factor Authentication.

Account dropdown (markers 1 & 2).

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2) My Account — contact details

On My Account, update:

  • Email, First name / Last name

  • Language (UI language)

  • Phone Number (with country code, e.g., +48 …)

  • Confirm changes with Existing Password → Save

My Account page (form).

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Tip: After changing email, check your inbox for service confirmations.

3) Change Password

  1. Account menu → Change Password.

  2. Enter Existing Password.

  3. Set New Password and Confirm New Password.
    Requirements: ≥ 6 characters, at least 1 number and 1 special character.

  4. Click Save.

“Change Password” menu item.
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Change Password form (errors/strength bar example).
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If you see “Passwords do not match,” the New and Confirm fields differ.

4) Verification Center — verification methods

Manage verification methods (email, TOTP app, etc.). Columns show:

  • Value, Verified, Default, Last Used At.

  • Star button = set as Default.

  • Bin icon = Delete a method.

“Verification Center” menu item.
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Verification Center list (Email + Authenticator App).

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Recommendation: keep at least two methods (Email + TOTP) so you don’t get locked out.

5) Add a TOTP Authenticator (Google Authenticator / Duo)

  1. On Verification Center, click Add Authenticator App (TOTP).

  2. Scan the QR code in your app or enter the secret manually.

  3. Enter the 6-digit code, give a Device Name → Save.

QR-code modal with code input.

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6) Two-Factor Authentication (2FA)

Enable 2FA

  1. Account menu → Two Factor Authentication.

  2. Click Enable 2FA.

  3. Enter the current 6-digit code from your TOTP app → OK.

“Two Factor Authentication” menu item.
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2FA page (Disabled state, Enable 2FA button).image-1758028238561.png
Enable 2FA confirmation modal (code entry).

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If “Enable 2FA” is disabled or missing, first add a TOTP method in Verification Center (see Section 5).

7) Security quick checklist

  • Turn 2FA on and set Authenticator App as Default.

  • Keep your email current (codes/alerts go there).

  • Use a long, unique password; don’t reuse it elsewhere.

  • Always keep two verification methods on file.

8) Troubleshooting

  • Code not accepted: ensure your phone time is correct (TOTP is time-based).

  • Can’t enable 2FA: add a TOTP method in Verification Center first.

  • Phone won’t save: use + format.

  • Lost TOTP device: use your alternate method (email) or contact support for removal after identity verification.

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